Damaged Product

First of all, please accept our sincere apology, this should never have happened. We would like to understand how this has happened, but primarily, we would like to make things right for you.

In order for us to help you as quickly and efficiently as possible, please kindly:

1. Photos of the damage
2. Photo of the entire print
3. Photo of the packaging label (please kindly ensure that the text and barcodes are legible?)
4. Photo of the packaging inside (busbble wrap, corner protectors, and the cardboard where the buffer has not been sufficient.
5. Photo of the damage on the outside of the package

Please send good quality high resolution photos, feel free to send them in full or large size.

Please kindly email the photos along with your order number to
hello@charlenegoldsmith.com